Navigating the Matrix: The Risks and Rewards of AI in the Life Insurance Industry*

Artificial Intelligence (AI) is top of mind today in the business community and elsewhere, and if estimations are correct will continue to be so in the future. It has been described in terms such as "transformative" and "next level," and promises to be just that. And since computer systems perform tasks, it is predicted to offer a myriad of efficiency, productivity, complex problem solving and other important benefits. The uses of AI are potentially limitless, especially in the life insurance industry where business is based upon knowledge and data. To better understand AI and what the future ...

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