Translating carrier communication

At Windsor, communication is key. The charts below break down by carrier, how communications are sent (mail, email, web) and to whom (advisor, owner, BGA).

Some carriers have special communication requirements. Please pay close attention to the “additional notes” where applicable.

AIG

Mailing Address:
P.O. Box 305355, Nashville, TN 37320

Overnight Mailing Address:
340 Seven Springs Way, Brentwood, TN 37027
800-255-2702
https://live.cloud.api.aig.com/life/connext-security/public/login

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesxx*
Lapse Noticesx**xxxxx*
Grace Noticesx**xxxxx*x
Termination Noticesx**xxx*x
Policy Changesx**xxx*
Annual Statementsx**xxx*

Additional Notes:

* will only receive email alerts if enrolled in eStation but, will still receive notices by mail
** will only receive email alerts if enrolled and signed up for eStation communications

Allianz

Mailing Address:
5701 Golden Hills Dr. Minneapolis, MN 55416
800-950-7372 ext. 70006

This email address is being protected from spambots. You need JavaScript enabled to view it.

www.allianzlife.com

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesxxx
Lapse Noticesxxx
Grace Noticesxxx
Termination Noticesxxx
Policy Changesxxx

American National

Mailing Address
P.O. Box 3257 Springfield, MO 65808
800-899-6806

www.img.anicoweb.com

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesxxx
Lapse Noticesxxx
Grace Noticesxxx
Termination Noticesxxx
Policy Changesxxx
Annual Statementsxxx

Brighthouse

Mailing Address
700 Quaker Lane Warwick, RI 20887
800 638-5000

https://www.brighthousefinancialpro.com/

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesx
Lapse Noticesxx
Grace Noticesxx
Termination Noticesxx
Policy Changesx
Annual Statementsxx

Equitable

Mailing Address:
Equitable Life Operations
PO Box 1047 Charlotte, NC 28201-1047

Overnight Mailing Address:
Equitable Life Operations
8501 IBM Dr. Suite 150 Charlotte, NC 28262-4333

800-777-6510

https://equitable.com 

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesxx**x**
Lapse Noticesxxx**x**
Grace Notices***xx**x**
Termination Noticesxxx**x**
Policy Changesx
Annual Statementsxx**x**

Additional Notes:
***Grace and lapse notices are the same
**client must be enrolled for online access and select edelivery for all communications, if enrolled will not receive notices by mail

Global Atlantic

Mailing Address:
PO Box 305027 Nashville, TN 37230
800-711-9556

This email address is being protected from spambots. You need JavaScript enabled to view it.

www.globalatlanticlink.com

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesxx
Lapse Noticesxx
Grace Noticesxx
Termination Noticesxx
Policy Changesxx
Annual Statementsxx

John Hancock

Mailing Address:
1 John Hancock Way suite 1350
Boston, MA 02217-1099
800-387-2747

www.jhsaleshub.com 

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesxxxxx
Lapse Noticesxxxxx
Grace Noticesxxxxx
Termination Noticesxxxxx
Policy Changesx
Annual Statementsxxxxx

Additional Notes:

These apply to policies that we are currently selling (as of July 2017)

For older policies communication will depend on the product, when sold and who issued the policy (agency or agent)

The only time the insured receives information is if the policy has the LTC rider. They would receive: Lapse, Grace and Term notice

Lincoln

100 North Greene St Greensboro, NC 27401
800-487-1485

www.lfd.com

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesx
Lapse Noticesxx
Grace Noticesxx
Termination Noticesxx
Policy Changesx
Additional Notes:
*Register here to customize alerts for available correspondence

Mass Mutual

Mailing Address:
1295 State St Springfield, MA 01111
800-767-1000

https://fieldnet.massmutual.com

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesx
Lapse Noticesx
Grace Noticesx
Termination Noticesx
Policy Changesx
Annual Statementsx

Additional Notes:
*Mass Mutual correspondence for brokers or BGAs is sent to Agency 047 - Fifth Avenue Financial . We then forward to BGA or Agent via mail or email.

Mutual of Omaha

Mailing Address:
3300 Mutual of Omaha Plaza
ATTN: Individual Policy Serivces
Omaha, NE 68175
800-775-7894

www.mutualofomaha.com 

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesx
Lapse Noticesxxxx
Grace Noticesx
Termination Noticesxxx
Policy Changesxxx
Annual Statementsx

National Life

Mailing Address:
1 National Life Dr. Montpelier, VT 05604
800-906-3310

This email address is being protected from spambots. You need JavaScript enabled to view it.

www.nationallife.com

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesx
Lapse Noticesxx
Grace Noticesxx
Termination Noticesxx
Policy Changesxx
Annual Statementsxxx*

Additional information:
* only for IUL Products

Nationwide

Mailing Address:
P.O. Box 182835 Columbus, OH 43215

Overnight Address:
3400 Southpark Place Suite A DSPF-D4
Grove City, OH 43213
800-321-6064

www.nationwidefinancial.com

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesx
Lapse Noticesxx
Grace Noticesxx
Termination Noticesxx
Policy Changesxx
Annual Statementsxxxx

New York Life

Mailing Address:
AMN Service Center P.O. Box 922 NY, NY 10159
866-695-3289

This email address is being protected from spambots. You need JavaScript enabled to view it. 

www.newyorklife.com/amn

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesx
Lapse Noticesxx
Grace Noticesxx
Termination Noticesx
Policy Changesx
Annual Statementsx

North American

Mailing Address:
One Sammons Plaza Sioux Falls SD 57193
877-872-0757 ext. 32140

This email address is being protected from spambots. You need JavaScript enabled to view it.

www.northamericancompany.com

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesxxx
Lapse Noticesxxxxx
Grace Noticesxxxxx
Termination Noticesxxx
Policy Changesxxxxx
Annual Statementsxxxxx

Pacific Life - Lynchburg

Mailing Address
P.O. Box 42001
Lynchburg, VA 24506

Overnight Mailing Address
750 Main Street
Lynchburg, VA 24504 

844-276-0193
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

https://plexpress.pacificlife.com/pro-web/login.html

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesxxxx*
Lapse Noticesxxxx*
Grace Noticesxxxx*
Termination Noticesxx*
Policy Changesxx*

Additional notes:
*accessed via: My Life Account

Principal

Mailing Address:
PO Box 10431 Des Moines, IA 50306
800-654-4278

This email address is being protected from spambots. You need JavaScript enabled to view it.

www.advisors.principal.com

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesxxxx
Lapse Noticesxxxxx
Grace Noticesxxxxx
Termination Noticesxxxxx
Policy Changesxxxxx
Annual Statementsxxxxx

Additional Notes:
Agents must OP-IN to receive email alerts

Protective

Mailing Address:
P.O. Box 12687 Birmingham, AL 35202

Overnight Address:
2801 Hwy 280 S Birmingham, AL 35223
800-866-9933

This email address is being protected from spambots. You need JavaScript enabled to view it.

www.myprotective.com

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesxxx*x*x*
Lapse Noticesxxx*x*x*
Grace Noticesxxxx*x*
Termination Noticesxx
Policy Changesxx
Annual Statementsxxx

Additional notes:
*If Owner/Payor - CoOwner/Payor elects eBill Insured does not receive anything unless he's the Owner

Prudential

Mailing Address:
Prudential Customer Service Office 
P.O. Box 7390 Philadelphia, PA 19176-7390

Overnight Address:
Prudential
2101 Welsh Road Dresher, PA 19025

Inforce line for Agents/BGAs  800-782-5356 (best time to call: 8-10AM or 3-4PM EST)

Contact Center 800-778-2255

www.pruxpress.com 

 

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesx
Lapse Noticesx
Grace Noticesx
Termination Noticesx
Policy Changesx
Annual Statementsx

Additional notes:
the Agent/BGA, in general, do NOT receive communications

Securian

Mailing Address:
400 Robert St North St. Paul, MN 55101
651-665-3500

This email address is being protected from spambots. You need JavaScript enabled to view it. (sales desk)

https://advisor.securian.com/userservices/public/idg/login

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesxx
Lapse Noticesxx
Grace Noticesxx
Termination Noticesxx
Policy Changesxx

Security Mutual of NY

Mailing Address:
100 Court St Binghamton, NY 13905
800-346-7171

https://www.smlnyagent.com/agent/login.jsp 

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Notices

x

x

x
Lapse Notices

x

xx
Grace Notices

x

xx
Termination Notices

x

xx
Policy Changes

x

x

x
Annual Statements

x

x

x

x

x

x

Symetra

Mailing Address:
Individual Life Customer Service
PO Box 34690 Seattle, WA 98124-1690

Overnight Address:
Individual Life Customer Service
777 108th SE, Suite 1200 Bellevue, WA 98004-5135
800-796-3872 ext 21011

This email address is being protected from spambots. You need JavaScript enabled to view it. 

www.symetra.com 

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesx
Lapse Noticesxx
Grace Noticesxx
Termination Noticesxx
Policy Changesxx
Annual Statementsxx

Voya

Mailing Address:
2000 21st Avenue NW Minot, ND 58703
877-882-5050

This email address is being protected from spambots. You need JavaScript enabled to view it.

https://professionals.voya.com/portal/public/ 

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesx**x**xx**
Lapse Noticesx*x**x*x**xx**
Grace Noticesx*x**x*x**xx**
Termination Noticesx*x**x*x**xx**
Policy Changesx**x**xx**
Annual Statementsx*x**x*x**xx**

Additional notes:

Click HERE for Term Conversion information

* information may either be sent to BGA or the agent depending on the product

**the agent or the client may check the website for general information/status of the policy. However, the web site will not provide any sort of alert to the client.

Zurich

Mailing Address:
7045 College Blvd Overland Park, KS 66211
888-634-6780

This email address is being protected from spambots. You need JavaScript enabled to view it.

www.zlifeusa.com

Communicationto BGA viato Agent viaClient / Owner via
MailEmail AlertWeb StatusMailEmail AlertWeb StatusMailEmail AlertWeb Status
Premium Noticesx
Lapse Noticesxxx
Grace Noticesxxx
Termination Notices
Policy Changesxxx
Annual Statementsxxx